Dealer Program FAQ

1. What is the "Taller Gingell New Account Application"?

The Taller Gingell New Account Application is the form you need to complete to apply for our dealer program. Once submitted, our team will review your application and reach out with next steps.

2. What products am I expected to stock as a Taller Gingell Dealer?

  • At least one complete line of glaze and one complete line of underglaze.
  • Taller Gingell, Brent equipment, and Excel kilns should be available in a timely manner for customers.

3. What is a "Complete Ceramics Package"?

This refers to offering a full range of ceramic products or services:

  • Retailer: Stock clay, glazes, pottery equipment, and accessories.
  • Co-working Studio: Provide workspaces, kiln rentals, and pottery wheels.
  • Teaching Studio: Offer ceramics classes, equipment rentals, and learning spaces.

4. What are the inventory and ordering requirements?

  • Maintain agreed initial and annual minimum order volumes.
  • Place at least two orders per year.
  • Stock a full line of Taller Gingell and Brent products to meet demand.
  • Order using Standard Shipping Units (SSU) as specified.

5. How often should I place orders?

To maintain your status as a dealer, a minimum of two orders must be placed each year. This helps ensure you have a steady supply of products to meet customer demand.

6. How can I support Taller Gingell’s sales efforts?

  • Prospect for new customers locally.
  • Host or refer customers to Taller Gingell workshops.
  • Attend trade shows if possible.
  • Designate a staff member to attend Taller Gingell product training.
  • Maintain a public contact number, email, and website.

7. Do I need to promote Taller Gingell workshops?

Yes, as a dealer, you are encouraged to:

  • Sponsor or host Taller Gingell workshops.
  • Advertise these workshops in your region through your location or website.

8. What customer service is expected of Taller Gingell Dealers?

  • Provide courteous, knowledgeable service.
  • Offer product support, including delivery options.
  • Provide after-sales support for glazes, kilns, wheels, and equipment repairs.
  • Act as the first point of contact for technical glaze/underglaze support.

9. How should I handle customer inquiries about product repairs?

As a dealer, you are expected to assist customers with questions about product repairs, including kilns, pottery wheels, and other equipment. Coordinate with Taller Gingell as needed for technical support or repair arrangements.

10. What are the terms and conditions for dealers?

Dealers are required to adhere to all terms and conditions set forth by Taller Gingell, which will be shared with you during the onboarding process.

11. What marketing support does Taller Gingell provide?

  • Access to marketing materials, catalogs, and promotional items.
  • Consistent communication with customers to help support your sales.
  • Priority notification of new product launches and promotional opportunities.

12. Where should my business be located to qualify as a dealer?

Dealers must operate in commercially zoned public access buildings. Regular store, studio, or showroom hours are required.

13. Are there specific showroom requirements?

Yes, dealers are expected to maintain regular store, studio, or showroom hours to provide customer access to Taller Gingell products and services.

14. What benefits do I receive as a Taller Gingell dealer?

Discounted Pricing
You gain access to discounted pricing on Taller Gingell products.

Exclusive Access to Top Brands
Stock respected brands like AMACO glazes, AMACO Velvet underglazes, Brent pottery wheels, and more.

Sales Support and Training
Receive sales training and access to priority ordering windows for high-demand products.

Dealer Listing
Your business will be listed on our website as an official dealer, helping customers find you.

15. Can I request additional marketing materials?

Yes, Taller Gingell provides a range of sales and marketing materials, including product catalogs and promotional items. Contact us if you need additional materials to support your sales efforts.

16. How do I apply to become a Taller Gingell dealer?

Complete the Taller Gingell New Account Application to get started. Our team will review your application and contact you with more details.

17. What kind of support does Taller Gingell offer for customer education?

We encourage dealers to sponsor, host, or refer customers to Taller Gingell workshops. We also offer training for your staff so they can confidently educate customers on our products.

18. Do I need to attend Taller Gingell training sessions?

While not mandatory, we recommend that at least one staff member from your business attend Taller Gingell training sessions. These sessions can be online or in person and help your team stay knowledgeable about our products.

19. What are the sales expectations for Taller Gingell dealers?

Dealers are expected to actively prospect for new customers in their local market, host or refer customers to workshops, and participate in regional or local trade shows when possible.

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