Refund policy

Returns and Refunds

We want you to feel confident buying from us. If you need to return something, here’s what to do:

1. Tell us
Email Eric at eric@tallergingell.com within 14 calendar days of delivery. Include your name, order number and what you’re returning. This way, we’ll know it’s coming and will be looking out for your return.

2. Send it back
Within 14 calendar days after emailing us, carefully pack and send the product to:

Taller Gingell
Carrer de Salvà 71, Baixos
08004 Barcelona, Spain

You pay the return-shipping cost, and we reimburse the product price and your original delivery cost once the return reaches us. Please pack everything carefully so it arrives safely. We recommend using a trackable and insured shipping service, as the package is your responsibility until it reaches us.

Products should arrive undamaged and in their original condition. You may inspect a product as you would in a shop, but any loss in value caused by additional use, damage or unnecessary handling may be deducted from your refund.

3. Receive your refund
Once your return arrives, we’ll inspect it and process your refund promptly using your original payment method.

Please note: Glazes, underglazes and ceramic aids must be unopened, unused and have the original factory seal intact. Custom, personalised and made-to-order products cannot be returned because you changed your mind.

If something arrives damaged, defective, incorrect or not as described, email us. We’ll take care of it and make things right at no cost to you. Your legal consumer rights always apply.