Dealer Expectations
Products
- Stock at least one complete glaze, and one complete underglaze line; order Taller Gingell, Brent equipment, and Excel kilns in a timely fashion for customers.
- Offer a "Complete Ceramics Package" to your customers, such as:
- Retailer of clay, glaze, pottery equipment, and accessories sales.
- Co-working studio offering workspaces, kiln rental and pottery wheels.
- Teaching studio offering ceramics classes, equipment rental and learning classrooms.
Inventory and Ordering
- Maintain the agreed initial and yearly minimum order volumes.
- And: a minimum of 2 shipped orders per year.
- Maintain a full line of each series of glaze/underglaze, offer and sell Taller Gingell and Brent equipment and supplies and maintain inventory to meet actual and anticipated customer demand.
- Order in Standard Shipping Units (SSU) as noted on Taller Gingell order forms.
- AMACO SSU, 6 units
- Brent SSU, 1 each
- Excel SSU, 1 each
- Taller Gingell, 6 units
Sales Support
- Prospect for new customers in your local market.
- Host Taller Gingell and/or refer customers to product user workshops.
- Participate in regional or local trade shows when possible.
- Commit one staff person to attend online or in-person Taller Gingell product training when possible.
- Maintain a public phone number, email address and website.
- Provide Taller Gingell with the requested information on your local market to enable Taller Gingell to assist in market developments as needed.
Education
- Sponsor, host, or refer customers to Taller Gingell workshops at any available locations.
- Advertise Taller Gingell product workshops in the region from the distributor location or website.
Customer Service
- Provide courteous, efficient service.
- Offer product knowledge support to customers.
- Establish a delivery system, either physically or through an available small package service.
- Offer after-sales support to include glaze products and support with customer needs for kilns, wheel & equipment repair. Assist Taller Gingell in coordinating equipment repair.
- Serve as the first point of contact and support for technical glaze/underglaze product support.
Terms and Conditions
- To abide by the terms and conditions set forth by Taller Gingell.
Marketing Support
- Make available all sales support materials provided by Taller Gingell in a timely fashion.
- Communicate with customers in a consistent fashion.
Location
- Taller Gingell Dealers must be located in commercially zoned public access buildings.
- Maintain regular store, studio or showroom hours full-time.